THE FUEL PUMP

Our newest feature - InContext Editing - is now available in the Administration area and ready for use.

It's a next generation tool that gives business owners greater control over their websites. You can now make changes more easily without compromising the overall design of your website. Some of the main benefits include:
  

• The ability to set editable regions within any web page to limit scope of change and preserve design quality
• Content editing is more intuitive - you edit "InContext" on the page rather than having an editor pop-up as was the case with Sitewalk
• The new InContext content editor is much more robust compared with the Sitewalk text editor

Please note that InContext Editing will be in Beta for the next 12 weeks during which Sitewalk will continue to remain available. When the Beta period ends, Sitewalk will reach end-of-life and will be removed from the Administration area.

During the Beta period for InContext Editing we will continue to make small improvements.

Contact us to learn more about this exciting feature.

As part of our enhancement to Web Apps back in Apr 2009, our Store Locator functionality now has full support for addresses in Brazil, New Zealand, Japan, France and Spain to the system.

Click here to learn more about this functionality.

As part of the improvements we are making to our blogs functionality we've added the ability to categorize your blogs posts. Categorizing blog posts is simliar to tagging however it is more structured. To learn more and to categorize and/or tag your blog posts go to Website->Blogs. You can create and manage your list of categories via Admin->Manage Categories.

Once you've categorized your blog posts simply drop {tag_blogcategorylist} on your blog layout. You can customize your blog via Admin->More Customization Options->Blog Layouts.

We have a number of other exciting blog improvements in the pipeline which we will be rolling out in the coming weeks.

Our Online Business Platform now supports 3 new integrated payment gateways. In Netherlands we've added Mollie. In India we've added EBS and in Puerto Rico we've added Banco Popular. Customers in these regions can simply enter in your account information for one of these gateways in eCommerce->Payment Gateways and start collecting payments instantly!

If you are using the new customer service ticketing feature in the system you may have noticed a new option in the ribbon in the Admin (top-right near your name). This new option appears if you are a user who handles customer inquiries through our new ticketing feature. It allows you to easily put yourself in Available or Unavailable modes which dictates whether you receive customer inquiries or whether they are routed to other members within your organization.

We're pleased to announce that our European data center ( for clients using our Online Business Platform) is now live and ready to host new Online Businesses. This means we now have data centers in North America, the Asia Pacific and Europe, delivering a faster and more responsive service to our valued clients. This falls inline with our objective to provide comprehensive online business development services to small businesses around the globe.

All of our data centers are located in Tier 4 facilities, meaning they have:

• Multiple cooling and power distribution paths for stable systems
• Multiple active power distribution paths to prevent down time from blackouts
• Redundant components for fault tolerance
• 99.995% Uptime for connectivity and power into our machines

This is a really exciting enhancement to our Web Apps framework. Now you can create Store Locator functionality with just a few clicks of the mouse.

For any web app you can enable the "Address Input/Search" option which enables you to add or import an address for an item. You can then
utilize the Web Apps Search Form to allow anyone to search for items within a certain vicinity of that address. Additionally we've developed
2 new modules that allow you to plot web app items on a Google map!

Click here to learn more about this exciting new feature. Once you are ready simply use the Module Manager to add the relevant module to a web page in order to display a list of web app items on a Google map. Alternatively you can use the appropriate module to display web app items on a Google map when using the search feature.

We've just added support so web form inquiries can utilize the new Customer Service Ticketing framework. This means regardless of whether your inquiries are coming directly via email or customers are filling in a web form on your website, you can have a consistent process for dealing with them. To take advantage of this enhancement go to Modules->Web Forms and choose any web form. Then from the Workflow drop down box choose the relevant Customer Service Ticketing account.

We've just released a major new feature called Customer Service Ticketing. This feature turns any email address (whether it's hosted with us or elsewhere) into a full ticketing system. With this you can better manage incoming customer inquiries, automatically assign them to the relevant people within your organization and build a knowledge base of past customer inquiries. Best of all you can continue to use your favorite email client such as Outlook or Thunderbird when communicating with customers whilst everything is tracked.

For an online business to be successful it needs strong sales, service and marketing functions. With this feature we strengthen the support aspects of your online business and ensure your customer inquiries are handled in a timely fashion.  Click to read more about this feature in the Online Business Wiki.

Are you selling to a global audience? If so then you can now customize your checkout for each country that you sell to. To use this feature simply go to: Admin->More Customization Options->Online Shop Layouts. Select any checkout step and choose the country for which you want to customize it.